Trades in a real work moment
Trades

Capture More Job Calls

Voice Genies that book appointments and capture leads while you're on the job

Answers every call & chat Books & schedules 24/7 Captures every lead

Free to start · No card required

Built for
Trades
24/7
Always answering
Zero
Missed calls
0
Languages spoken

Your customers need support in many different ways. Help Genie covers them all.

It just handles it.

Talk to it. Out loud.

Ask it something awkward. It answers in about two seconds, in your voice, from what your business actually knows. No hold music, no menu tree, no "your call is important to us".

  • Answers 50 callers at once, all with the same answers.
  • Trained on your manuals, pricing, hours and stock.
  • Hands over to a human the moment it should.
Talk to a genie

"Which wire goes to the blue terminal?"

Blue takes the neutral. Brown to live, green and yellow to earth. Page 12 of the install guide.

Answered in 1.8 seconds

How it works

One genie answers every call, chat, and message

Trained once on what your business knows, then it picks up on every channel and takes action in your systems.

Trained on everything you know

ManualsFAQsSpreadsheetsWebsiteSOPsPricing
The Help Genie mascot

One genie

Trained on what your business knows. One source of truth.

Answering on every channel

VoiceChatPhoneQR codesWebsiteMobileEmail

And taking action in your systems

Capture the lead Email your team Transfer to a person Send the customer a recap Flag what it could not answer

What your trades genie does

Three jobs, handled the moment a customer reaches out.

01

Emergency Call Handling

Capture and triage emergency service calls 24/7

02

Appointment Scheduling

Let customers book service appointments around the clock

03

Quote Request Capture

Capture project details and quote requests from potential customers

Your Phones Ring. Your Genie Answers.

While you're on the job site, your Genie can capture lead details, triage emergencies, and offer appointments from connected availability.

Always Answering

Calls can be answered professionally while you're on a roof or under a house.

Always Dispatching

Emergencies are triaged and routed using your configured on-call rules.

Always Booking

Jobs are offered from connected calendar availability to reduce booking conflicts and phone tag.

Want the detail?

Everything Help Genie does for trades

The challenges, the full application list, integrations, and FAQs — for when you want to dig in.

Common Challenges

Challenges You Face

These are the problems your customers deal with every day — and what Help Genie solves.

Missing Calls While Working

High Impact

Trade professionals can't answer phones while on job sites, leading to lost business

RevenueLead captureCustomer acquisition

After-Hours Emergencies

High Impact

Plumbing leaks, HVAC failures, and electrical issues don't wait for business hours

Customer serviceEmergency revenueReputation

Scheduling Chaos

Managing appointments across multiple technicians and locations is complex

EfficiencyCustomer satisfactionTechnician utilization

Inconsistent Customer Experience

Call handling varies when different people answer, affecting professionalism

Brand perceptionCustomer trustReview ratings
Solutions

How Help Genie Solves It

From challenge to resolution — see exactly how Help Genie transforms your operations.

1
Challenge Solution

Missing calls on job sites

Deploy a Voice Genie to answer calls professionally while staff are unavailable

Forward business line to Help Genie when unavailable

Capture incoming lead details while the Genie is active Use a consistent configured response Detailed message with job information
2
Challenge Solution

After-hours emergency coverage

24/7 emergency call triage and dispatch

Configure emergency keywords and escalation procedures

Capture and route emergency call details Proper severity assessment Premium emergency service revenue
3
Challenge Solution

Appointment scheduling burden

Self-service appointment booking with calendar integration

Connect to business calendar and configure availability

Reduce scheduling back-and-forth Fewer no-shows with reminders Better technician utilization
Your trades voice OS

One genie runs five workflows

Every trades business runs the same five call and chat workflows. A voice AI genie handles all of them 24/7, and hands off to you when it should.

Trained on everything you know

ManualsFAQsSpreadsheetsWebsiteSOPsPricing
The Help Genie mascot

One genie

Trained on what your business knows. One source of truth.

Answering on every channel

VoiceChatPhoneQR codesWebsiteMobileEmail

And taking action in your systems

Capture the lead Email your team Transfer to a person Send the customer a recap Flag what it could not answer

Get the Trades voice AI playbook

The five workflows, the knowledge-base checklist, and the copy-this Genie brief. One email.

No spam. Just the playbook and the occasional voice AI tip. Unsubscribe anytime.

Applications

Applications

How businesses use Help Genie across departments

Service

Emergency Call Handling

Capture and triage emergency service calls 24/7

  • 24/7 emergency response
  • Priority call routing
  • Capture urgent job details
  • Capture emergency call details while staff are unavailable
Operations

Appointment Scheduling

Let customers book service appointments around the clock

  • Self-service booking 24/7
  • Automatic calendar sync
  • Confirmation and reminders
  • Send confirmations and reminders to help reduce no-shows
Sales

Quote Request Capture

Capture project details and quote requests from potential customers

  • Capture leads after hours
  • Gather project scope upfront
  • Service area verification
  • Qualify jobs before callbacks
Service

Plumbing Services

Handle plumbing emergencies, drain cleaning, and water heater inquiries

  • Emergency leak response
  • Drain cleaning scheduling
  • Water heater service calls
  • Capture bathroom/kitchen remodel leads
Service

HVAC Services

Manage heating and cooling emergencies, maintenance, and installations

  • No-heat/no-cool emergency handling
  • Seasonal maintenance scheduling
  • System replacement quotes
  • Filter change reminders
Service

Electrical Services

Handle electrical emergencies, panel upgrades, and installation requests

  • Power outage response
  • Panel upgrade inquiries
  • EV charger installation leads
  • Safety inspection scheduling
Use Cases

What Your Genie Can Do

Emergency Call Triage

Emergency Call Triage

Burst pipes, no heat, electrical sparking — your Genie assesses urgency and routes the request using configured escalation rules.

Identifies emergency keywords automatically Guides callers through safety steps Routes to the configured on-call technician Captures address and access details
Job Booking & Scheduling

Job Booking & Scheduling

Customers book service calls while you're elbow-deep in a repair. Your Genie checks availability and confirms appointments.

Syncs with ServiceTitan, Housecall Pro, or Jobber Books into real open time slots Sends confirmation texts automatically Reduces no-shows with reminders
Quote Request Capture

Quote Request Capture

Capture project lead details and configured scope information to reduce phone tag before quoting.

Gathers project type, size, and timeline Verifies service area before you waste a trip Asks about permits and special requirements Delivers qualified leads ready to quote
After-Hours Lead Capture

After-Hours Lead Capture

Homeowners search for help at night and on weekends. Your Genie captures those leads instead of sending them to a competitor.

Answers calls while the Genie is active, including evenings and weekends Captures full contact and job details Sends SMS notifications through the configured workflow Books next-day appointments automatically
API & Integrations

Connect Anything via Our API

One REST API for your own systems and an embeddable widget for any site. Your logic, our conversation engine.

{}
Live

One REST API

Manage genies, knowledge and leads from your own code with an API key.

$ curl api.helpgenie.ai/v1/agents
Every conversation

Leads, Ready to Use

Every conversation becomes a lead with the transcript, a summary and the contact details, and your team gets an email.

1 line of code

Embed Anywhere

Drop a genie widget into any website, app, or kiosk with a single script tag or iframe.

<script src="helpgenie.ai/embed.js" />

AI agent compatible

New

Our API is designed to work with the latest AI coding tools and agent frameworks. Build, extend, and automate Help Genie with the tools you already use.

Cursor logo
Cursor
AI IDE
Claude logo
Claude
AI Agent
OpenAI logo
OpenAI
AI Platform
GitHub Copilot logo
GitHub Copilot
AI Coding
Windsurf logo
Windsurf
AI IDE
Vercel v0 logo
Vercel v0
AI Builder

Get your API key and start building in minutes

Voice Genies

See What a Voice Genie Can Do

Tap any genie to try a live voice demo — or build your own in one click. Every genie is fully customisable to your business, your voice, and your workflow.

Popular
Support Trades support

Voice Genies that book appointments and capture leads while you're on the job

FAQ

Common Questions

01Can the genie check my real availability before booking?

Yes, Help Genie integrates with ServiceTitan, Housecall Pro, Jobber, Google Calendar and other scheduling systems to see your real-time availability and book appointments directly into your calendar.

02How does it handle emergency calls?

The genie can identify configured emergency keywords like "leak," "no heat," and "sparking," prioritize those calls, gather critical information, and trigger your emergency notification workflow.

03What if someone calls about a service I don't offer?

The genie knows your service offerings and service area. It politely explains when something is outside your scope and can suggest they find another provider, while still capturing their information in case you want to follow up.

04Can I customize how my Genie speaks and acts?

Absolutely. Choose from dozens of natural-sounding voices, set the tone — professional, friendly, or somewhere in between — define personality traits that match your brand, and customize greetings and conversation style.

05How do I add knowledge and keep it updated?

Upload PDFs, docs, or paste text directly — your Genie learns your business instantly. Update anytime and changes apply immediately. No technical skills required.

06How do I access my lead information?

Every conversation shows up in your dashboard as a lead, with the transcript, a summary and the contact details. Your team can get an email for every conversation, a daily or weekly digest, or only the ones that need a person.

07Can I transfer calls to a human?

Yes. When a caller asks for a person, your genie transfers them to the staff number you choose. The summary and transcript follow by email.

08Can I use my existing business phone number?

Yes. Your customers call the same number they always have. Forward it to your genie or move it across to Help Genie, so there is no need to change your business cards or website.

09Can I create a new phone number?

Yes. Pick a local number in the US, Canada, the UK, Australia or New Zealand. Most numbers are live in minutes, which suits new campaigns or locations.

10Can I be more present for my customers?

Absolutely. Generate QR codes that connect straight to your Genie, create stickers for storefronts, vehicles, or handouts, embed links in emails and signatures, and place your Genie anywhere your customers might need help.